Inbox & triage

Every communication a project receives — email, meeting notes, documents, Slack — arrives in the Inbox. From here the classifier sorts each item into the right registers, and you review anything it wasn’t sure about. See Connecting your tools for how items get here.

Filtering by status

The chip row at the top filters the list. The presets are:

Filter	What it shows
All	Every active item (hides no content)
Needs attention	Items with suggestions awaiting your review, plus items that failed
Held	Mail stored but not yet classified (see below)
Classified	Items the classifier linked on its own, no review needed
Rejected	Items where you dropped all the suggestions
Failed	Items where classification errored
No content	Items with no usable body or subject

You can narrow further by theme, topic, from address, or source, and toggle 📎 Attachments to show only items with files attached.

Triaging suggestions

Open an item to see the artefacts the classifier extracted — a risk, a decision, an action, and so on. (An artefact is one classified item; see the Glossary.) Each suggestion can be:

• Approve — accept it and create the register entry.
• Reclassify… — send it to a different register instead.
• Reject — drop the suggestion.

Turn on Triage mode in the chip row to work through items as cards with these buttons inline, rather than opening each one. Triage mode is available on the All and Needs attention filters. The card view also has Approve all and Reject item for a whole item at once.

Tip

On the Needs attention filter, Approve all applies every pending suggestion across every item in one go. Use it only when you trust the output wholesale — each approval is recorded in the Audit log.

Held mail

When something stops an item being classified, it’s stored but not classified rather than dropped — it shows under the Held filter, and nothing is lost. Items are held for one of four reasons: a daily-budget cap, a rate limit, suspicious content flagged for a look, or an operator pause of the whole classifier.

Budget and rate holds clear themselves — a daily-budget hold releases after the day resets, a rate hold once its window passes. Suspicious and paused holds wait for a person. To process any held item immediately, open it and choose Classify anyway — it’s classified now, this once, regardless.

Blocking a sender

On an item’s detail page, Block sender quarantines future mail from that exact address — it’s stored but never classified. Block domain does the same for the whole domain, including subdomains (use sparingly — it catches every address there). Blocked senders are managed under Blocked senders.

Removing wrongly-imported items

Sometimes the wrong thing gets pulled in — a personal email, a newsletter, a Slack channel you didn’t mean to bind. You can remove those items for good:

• In the list, tick the checkbox on each item (or select all visible), then choose Remove selected.
• On an item’s detail page, choose Remove item.

Removing permanently deletes the item and anything extracted only from it, takes it out of the knowledge graph, and records it so a future Slack or ClickUp re-sync won’t bring it back. This can’t be undone, so you’re asked to confirm.

Caution

Removal is for items that shouldn’t be in the project at all. To tidy a noisy register instead, archive or retire the entries — removal throws the source away.

Reclassifying a whole item

The Re-classify button re-runs the classifier against an item.

Caution

Re-classifying replaces the item’s existing artefacts. Register entries that came only from this item are deleted and rebuilt.